Client Service Center

Claims, Billing, and Policy Managementβ€”all in one place.

Need to File a Claim?

Accidents happen. We are here to make the process as smooth as possible.

Before you contact your carrier:

  • Safety First: Ensure everyone is safe and call 911 if necessary.
  • Document: Take photos of the damage and the scene.
  • Exchange Info: Get names and insurance info from other parties involved.
  • Report Direct: Use the links below to report directly to your carrier. This creates the fastest response time.

Questions on Deductibles?

Filing a claim is a significant decision. We are here to help you understand your policy deductible and explain how the claims process works.

While we cannot determine coverage or offer legal advice, we can review your policy terms with you so you know exactly what to expect before you call the carrier.

πŸ“ž Call to Review Policy: 860.615.9980

Carrier Directory

Select your insurance carrier below to access their secure claims and billing portals.

RT Specialty

RT Specialty

(Wholesale Partner)

πŸ“ž Contact River East

Important Note Regarding Claims

While we are here to assist you with the process, most carriers prefer that the insured submits the claim directly (online or by phone) for compliance and speed. This ensures the claim is opened immediately and all details are recorded accurately from the source.

Please also note that although we are happy to discuss the process and coverages you may have, River East Insurance, nor its producers or staff, can determine the outcome of a claim. The insurance carrier ultimately will make the final decision as they have the best understanding of their full policy language and will have access to all of the specific details regarding the incident.